Digital Office Products (Digital) and Nauticon Office Solutions (Nauticon) are pleased to announce that Nauticon has acquired the operations, employees, and customer relationships of Digital. This exciting news will provide Digital’s existing customers with uninterrupted world-class customer service, expanded product and service offerings, and continued support from the tenured Digital staff that you have come to know and appreciate.
The Digital team is now part of the larger Nauticon organization. The relationships between the outstanding Digital staff and valued customers will continue with enhanced support via resources of Nauticon. Mark Dirlam, Patrick Pullis and all the sales, service, and support contacts you’ve relied on are here to meet your needs.
![DOP-logo](https://nauticon.com/wp-content/uploads/2023/03/DOP-logo.png)
A few key FAQ’s:
How will this affect my Digital service contract, lease agreement and communication channels to request support or supplies?
There should be no discernable change for Digital customers in these areas. The same phone numbers, email addresses and other communication channels will continue to be answered with a friendly customer service representative ready and able to meet customer requests. Current service agreements and lease agreements will continue under the same terms and conditions.
Who is Nauticon?
Nauticon is a locally (Gaithersburg, MD) owned and operated CUSTOMER SERVICE organization specializing in office equipment (Toshiba, Xerox, Lexmark and HP) and Managed IT support (help desk, cyber security, cloud solutions, networking, data back-up, and disaster recovery).
Nauticon’s mission statement is “Service First” and it shows in Nauticon’s customer satisfaction ratings (97.8% Net Promoter Score, 4.8 stars on Google reviews, 97% positive Smileback reactions, 95+% customer retention)
Nauticon is an independent dealer with local decision makers on-site every day to facilitate speedy responses and provide our customers with the answers they deserve with as little friction as possible.
What advantages does Nauticon bring to the table that will benefit Digital customers?
Expanded access to parts, supplies, equipment, and technical support to better meet and exceed your expectations.
Broader array of products and services (Managed IT support, Managed Print Services, full suite of Xerox products including production devices).
Toshiba and Xerox have both endorsed this business combination and are dedicated to helping ensure a seamless transition for customers and employees.
A larger, more agile organization to help provide unparalleled support and responsiveness.
Who can I contact with further questions or requests?
Feel free to call the main Digital number (703-564-0400) or the main Nauticon number (301-279-0123) and one of our customer service representatives will be happy to help.
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